Everything you need to know about your bridal appointment
A standard appointment charge is taken off your order if you do find your dress with us.
If you don’t find your dress at a standard appointment, your deposit will be refunded at your request.
We understand that things come up so we can move your appointment once on the same deposit if you give us 48 hours notice.
Cancellations need to be made no later than 72 hours before the appointment to receive a refund of the deposit
We are unable to book anyone else in during the time you have booked as you get the entire store. We take a refundable deposit to ensure your attendance and to protect our time as we may not be able to fill the space last minute from a cancellation, we could have also turned brides away for that time you had booked.
We understand not everyone will find their dress with us so nothing is lost for you if you attend a standard appointment and that happens. If you have an upgraded appointment no refunds are issued as you are paying for the upgrades you receive. Our most popular appointment is the Prestige, this is our signature appointment and the one we recommend for making the best memories.
No refunds for outlet appointments unless you cancel within 72 hours of the appointment.
What is the deposit if I find my dress?
The deposit is 50% for the designer to put the dress into production but if your wedding is more than 18 months away you can start on a 25% deposit. The remaining balance is due when the dress arrives, usually 3 months before the wedding date provided at the time of order. Sale gowns must be paid in full.
What do I need to bring to my appointment?
There is no need to bring anything with you, although some brides who want to wear heels on the day will find it useful to bring a pair with them to walk around.
It is a good idea to wear nude seamless underwear as this is what you will wear on the day, a bra is not essential as in most cases you will be removing it anyway.
The spacious fitting room has a hair brush and clips, along with toiletries to freshen up. You may find it useful to wear your hair up to the appointment if you are sure you will have it up on the day itself. It is always a good idea to do your hair and make up in a way which helps you finish the look whilst in the gowns prior to the appointment.
Can I arrive early to my appointment?
Appointments are often run back to back, so arriving early will mean there is nowhere for you to wait as each appointment closes the boutique for their allocated time. I will always let you know if I have finished with the previous appointment early, in case you would like to come before the scheduled time. If you are booked for a 10am appointment, please note we do not open until 10am.
Is there parking?
There is 2 hour free parking on the street outside the shop, if this is full, head to Glamorgan Street which is the next right after the shop if you are driving down Park Crescent. There is usually space there which again is free, Glamorgan street is approximately a two minute walk.
How soon before the wedding should I get my dress?
Every bride is different but as soon as you book the venue you should be thinking about the dress, it doesn’t make sense to start dress shopping without a date booked, as your venue and date plays a big factor. We have had some delays due to the pandemic and Brexit etc, so we are recommending 18 months before rather than 12.
Can I take
photo’s?
Not of the stock unless you’re ordering, but feel free to photograph anything else, we are Insta worthy after all!
Do you stock Accessories?
Yes, we have a large selection of veils, headpieces, jewellery and more. All very competitively priced,. We have veils that are made to wow, from 3 metre glitter or pearl to 3d lace, you’ll find it all here. You can book an accessory appointment by calling us.
